Free delivery Australia Wide for orders valued at $100.00 or over (excluding some bulky items and areas outside our delivery range). For smaller orders, delivery charges of a flat fee of $12.50 is applicable.
Remote Locations - whilst every effort will be made to deliver orders door to door, remote location customers may be required to collect goods from their nearest Toll IPEC depot. Some locations may be outside our delivery range.
Delivery Time Frames
Our preferred carrier is Toll IPEC Express. Once orders are processed, you will be emailed a link to Toll IPEC ‘Track & Trace’ so you will be able to track the progress of your delivery online.
Orders received prior to 2pm (EST) (Monday to Friday) are generally processed & dispatched same day.
After your order has been processed, you will be sent an email to confirm that we have been able to successfully transact your credit card payment and that we have dispatched (or will shortly) your order.
Delivery time frames (Toll IPEC)
Capital cities 24 to 48 hour service (Darwin & Hobart allow 48 to 72 hours).
Major regional centres 48 to 72 hours.
Rural - generally within 4 to 5 days (excepting locations such as Cape York, Far North Western Australia & parts of Northern Territory).
If you choose to have your order shipped to a PO Box, we cannot guarantee any reasonable delivery time frame due to Australia Posts new parcel shipping arrangements & charges. All orders shipped via post will have a tracking number & you will be advised of details.
Packing and Insurance
All items are packed to a very high standard. If you receive any damaged goods, please contact us immediately by phone or email to arrange a refund/exchange or replacement. Refunds will not be given if you do not notify us within 5 working days of receipt of delivery.
Delivery, packaging and insurance charges are calculated based on the item(s), destination address and method of delivery you choose at the checkout stage of purchasing. These charges will be shown to you. After selecting your items for purchase, proceed to the checkout area and select your delivery options to be presented with your delivery charge amounts.
If you need any assistance or have any questions please contact us on 08 8234 9544